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Returns & Exchanges

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Product Exchange or Return:

Devon-Aire contracts with retailers across the country to both sell our line and handle return issues that may arise.  Any product you have questions or concerns should be addressed to the original seller of the item as soon as possible.  Our authorized retailers are able quite knowledgeable and will be able to help you determine the heart of the issue and the best solution for your individual concerns.  Please reach out to them as soon as you have any question.  They will be happy to help.

Footwear:

We offer a limited warranty against defects in materials or manufacturing for up to one year from date of purchase with “normal wear and proper care”. (conditions of the sale may affect this warranty) All returns must be made to the place of purchase for review – original receipt required. Warranty does not apply to second hand or after market purchases. Items subject to abusive wear and tear or modifications made to the footwear will void warranty.

  • Leather boots proper care includes regular cleaning with a good quality leather polish.
  • Synthetic boots can be wiped off with a damp cloth.  Synthetic leather boots are water repellent but not water-proof. It is not recommended to submerse footwear in water. Water damage may occur voiding the warranty.
  • ALL boots and shoes should be thoroughly dried between uses to avoid damage to the materials. All zippers should be brushed clean of all dirt and debris and lubricated with paraffin wax to keep them functioning smoothly.

Clothing:

We offer a limited warranty against defects in materials or manufacturing of up to six months from the date of purchase with normal wear and proper care. (conditions of the sale may affect this warranty)  All returns must be made to the place of purchase for review - original receipt required.  Care for each of our clothing items is printed on the care label inside every item of Devon-Aire clothing.  If you are uncertain about the care procedures please contact Devon-Aire for instructions before attempting to clean.  Modifications and alterations made to the garment may void the warranty.

  • Dry Clean  -  certain coats or jackets require professional Dry Cleaners care and are labeled as Dry Clean ONLY.
  • Washing  - After reading the care label you may be directed to  Hand Wash.  Some recommend Machine Wash on Gentle Cycle. Please follow the directions for your specific purchase.
  • Some instructions are universal for every washable item.  Always use a MILD Detergent – NEVER BLEACH.  This helps to keep your product looking its best for as long as possible.  We do not recommend stain removers without careful testing as bleaching can occur.
  • **JOD Elastics must be removed from the jodhpur breech and washed separately by hand as the dye may bleed if included in the regular laundry.**
  • Drying – The best results will be from hanging to drip dry.  Some labels advise Gentle Cycle on the dryer but ONLY if instructed.  Do not use high heat as shrinkage may occur.

 

Helpful Hints

Read the specific care label on your clothing before attempting to clean your product.

Always keep your receipt in case of questions for returns or warranty matters.

 

 

Privacy & Cookies

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 This Privacy Policy describes the types of personal and non-personal information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. By using the Site, you agree to the collection, use and disclosure of your personally identifiable information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.


Personal Information


We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us.


Non-Personal Information


As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.


Cookies


We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.


Access to Information You Provide to Us


You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to This email address is being protected from spambots. You need JavaScript enabled to view it.


Use of Information


We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.


Disclosure of Information


We may transfer or otherwise disclose information collected from and about you to the following entities for the following purposes: (1) to our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers and suppliers, if the disclosure will enable any of these entities to perform a business, professional or technical support function for us; (2) to our employees, independent contractors, service providers and suppliers, to fulfill a product or service request; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets.


Security


We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.


Children


We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.


Third Party Websites


The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.


Changes to This Privacy Policy


We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.


Contact Us


If you have questions or concerns about this Privacy Policy, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Please click on the map to find locations near you.



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About Us

  • Written by Sean
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40 Years and Counting All success stories start with a dream, and Devon-Aire is no different, although our beginnings were almost accidental in nature. Some thirty years ago there was a young girl who loved horses and riding, but had a hard time finding riding clothes to fit her thin frame. It just so happened that her grandmother was a seamstress for Geoffrey Beene in New York City, so naturally Grandma made her a pair of riding breeches and the rest, as they say, is history. A steady request for these breeches for friends of this young rider soon led to the birth of America’s favorite brand of English riding apparel. To this day Devon-Aire remains true to the philosophy on which it was founded: high-quality riding clothes and footwear that are affordable on a family budget. In fact, family is central to everything Devon-Aire stands for… in an era of big business impersonality, Devon-Aire is still family owned and operated, with family members pitching in for everything from product development, design, production to distribution. From our family to yours… thank you for wearing Devon-Aire!